Terms and conditions - INOTHERM eShop

General terms and conditions

The general terms and conditions of the online store shop.inotherm.si are prepared in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The online store shop.inotherm.si is managed by the company INOTHERM d.o.o., Prigorica 98, 1331 Dolenja vas, tax number: SI 40972437, registration number: 5490839000 (hereinafter provider, store, iinotherm.si). We are not affiliated with any chamber.

* Eintragung ins Register:AJPES, Filiale Ljubljana 17. 04. 1991.

The General Terms and Conditions regulate the operation of the online store shop.inotherm.si, the rights and obligations of the User and the store and govern the business relationship between the Provider and the Consumer.

The General Terms and Conditions valid at the time of purchase (submission of the online order) apply to the consumer. When placing an order, the user is expressly referred to the General Terms and Conditions and confirms with the order that he has taken note of them.

Prices and current information

All prices are in EUR. The price includes any taxes. Sales tax payers are required to provide their tax identification number when registering or placing an order. Discounts are not cumulative. The provider makes every effort to ensure that the online data is up-to-date and correct. Product features, prices and delivery times may change, but the supplier is obliged to inform the consumer in time about any change and give him the opportunity to change or cancel the order. If the price of the goods changes during the order processing, the supplier will inform the consumer about this. The supplier will do his best to offer the consumer a lower price or a suitable solution that satisfies both parties.

The order

Ordering is done online 24 hours a day, every day of the year. The consumer selects and orders from the products available in the online store. * Der Verbraucher kann das Produkt auch per E-Mail bestellen shop@inotherm.si oder per Telefon.

The purchase contract is concluded as soon as the consumer receives a message about the acceptance of the order to the specified e-mail address. If the consumer orders the product by e-mail or telephone, the purchase contract is considered concluded when the consumer receives a return confirmation message.

* Der Verbraucher muss den Anbieter über eine mögliche Änderung oder Stornierung der Bestellung per E-Mail an die Adresse informieren shop@inotherm.si, Dabei muss er auch die Kaufnummer aus der elektronischen Nachricht zur Abgabe der Bestellung angeben.
The provider stores the text of the contract in electronic form on the server and can resend it to the consumer upon request.

Issuance of an invoice

After delivery of the ordered items, shop.inotherm.si also sends the customer an invoice, which is attached to the shipment or sent in PDF format. Format as email address. In case of personal pickup at the pickup location, the buyer will receive a printed invoice for the purchased items upon pickup. The Buyer shall receive an invoice separately for each individual order or individual delivery within the order.

The invoice shall contain a breakdown of the price and all costs associated with the purchase, as well as a reference to the right to withdraw from the contract.

The buyer is obliged to check the accuracy of the data before placing the order. We shall not consider any objections raised later against the correctness of the invoices issued.

Technical procedure for the conclusion of the contract

The consumer selects an item on the website by clicking on the “Add to Cart” button. In the shopping cart you can check and change your order. In the further course of the ordering process, he enters the billing information, the delivery address and selects the payment method. By clicking the button “Complete purchase” the order is completed, a change of the data is no longer possible thereafter. You will receive a confirmation email with all the details of your order.
Before the final submission of the order, the consumer can view the entire content of the order, including price, quantity, color and other characteristics of the goods. It is also possible for the consumer to change the order data before the final submission of the order. * Nach Abschluss der Bestellung kann der Verbraucher etwaige Änderungen per E-Mail an melden shop@inotherm.si und der Verkäufer wird diese berücksichtigen, sofern sie vor dem Versand der Bestellung mitgeteilt werden.

The helpline number for users of the web portal is 0038641 347 057.

Delivery time and delivery

The delivery time of the ordered goods is usually 3-10 business days. The provider reserves the right to deliver the product within a maximum period of 30 working days. The provider shall inform the consumer of this.

For the provider, the delivery of orders is carried out by Pošta Slovenije and TNT, which deliver most packages the next business day after shipment.

The price for delivery of packages with Pošta Slovenije or TNT is displayed at the end of the order.

Personal pick-up at Novomeška cesta 16, 1330 Kočevje, Slovenia is free of charge.

Shipping over €50 is free of charge and applies to shipments via Pošta Slovenije or TNT within the territory of Slovenia.

Payment methods

The following payment methods are available in the online store:
– Payment by proforma invoice (you will receive the proforma invoice by e-mail),
– Payment by credit card,
Cash payment is not possible.

The right of the consumer to withdraw from the contract

The consumer (the above applies exclusively to natural persons who acquire the goods for purposes that are not attributed to their commercial activity) has the right to notify the seller within 14 days after taking delivery of the goods that he withdraws from the contract without giving any reason his decision. The period begins one day after the day of collection of the items.

* Der Widerruf des Vertrags wird vom Verbraucher an die E-Mail-Adresse des Verkäufers gesendet: shop@inotherm.si.

* Das Formular zum Widerruf des Artikelvertrages steht dem Nutzer unter diesem Link zür Verfügung.

In case of withdrawal from the contract, the Consumer shall return the received item by mail to the Company’s warehouse address: INOTHERM d.o.o., Prigorica 98, 1331 Dolenja vas, or bring it personally to a previously agreed location.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the items unhindered until the withdrawal from the contract. The consumer has the right to inspect and examine the item to the extent necessary to determine its actual condition. The consumer must pay for any loss in value of the goods if this loss in value is due to conduct that is not absolutely necessary to determine the quality, characteristics and functioning of the goods.

The only costs charged to the consumer in connection with the withdrawal from the contract are the costs of returning the items (which, in the case of shipping, are calculated according to the price list of the delivery service and depend on whether it is a shipment). Package/Freight). The item must be returned to the seller no later than 14 days after sending the notice of withdrawal from the contract.

The right of the consumer to withdraw from the contract does not exist in the case of contracts involving an item made according to the precise instructions of the consumer, tailored to his personal needs, and by its nature , is not suitable for return.

Withdrawal from the contract is not possible for goods:
– for goods or services whose price depends on fluctuations in the markets over which the Company has no control and which may occur within the withdrawal period;
– for goods manufactured according to precise instructions of the consumer and adapted to his personal needs;
– for the service provided, if the company fully performs the contract and the provision of the service has begun on the basis of the express prior consent of the consumer and with the consent to lose the right to withdraw from the contract if the company fully performs the contract;
– Goods that are inseparably mixed with other objects due to their nature;

Reimbursement of payments made, including delivery costs (with the exception of additional costs incurred due to the choice of a shipping method that is not the cheapest standard delivery method offered by the Company) will be made as soon as possible, but no later than within 14 days of receipt of the notice of withdrawal from the contract. The business will reimburse the consumer for payments received using the same means of payment that the consumer used (usually by payment to a transaction account), unless the consumer specifically requested it. In case of withdrawal from the contract is made a bonus payment , discount code or promotional code was used, these amounts are considered a discount and will not be refunded to the user. Only the amount paid will be refunded to the user. In the event of withdrawal from the contract, the gift voucher shall be considered as a means of payment and shall be returned to the User as a gift voucher and the amount paid shall be refunded to the User.

Reimbursement of payments made, including delivery costs (with the exception of additional costs incurred due to the choice of a shipping method that is not the cheapest standard delivery method offered by the Company) will be made as soon as possible, but no later than within 14 days of receipt of the notice of withdrawal from the contract. The company will refund the consumer the payments received with the same means of payment that the consumer has used (usually by payment to the transaction account), unless the consumer has specifically requested the use of the thing for reasonable compensation, which we do at the time of return in the protocol. The purchase with reduced value will be taken into account with the confirmation of the consumer by e-mail. The consumer benefits from the above redemption fee only when ordering another item of equal or greater value.

* Der Rückerstattungsanspruch bei Gewährleistungsansprüchen und Sachmängeln wird durch die Bestimmungen des Verbraucherschutzgesetz (inoffizieller konsolidierter Text) näher geregelt.

The consumer may assert his rights arising from a material defect if he notifies the seller of the defect within two months of discovering the defect.
In the error message, the consumer must describe the defect in more detail and give the seller the opportunity to inspect the item.
The consumer may report the defect to the seller in person, for which the seller must issue a certificate, or send it to the store where the item was purchased or to the seller’s representative with whom the consumer concluded the contract.
The Seller shall not be liable for material defects of the goods which become apparent after the expiry of two years from the delivery of the goods.
If the subject matter of the contract between the Seller and the Consumer is a used item, the Seller shall not be liable for material defects of the goods that become apparent after the expiry of one year from the delivery of the item.
A defect of the goods is then already present at the time of delivery if it occurs within six months after delivery.
The consumer who has duly informed the seller about the defect has the right to demand from the seller: – to remove the defect in the goods or – to refund part of the amount paid in proportion to the defect or – to replace the defective goods return new goods in perfect condition or – to refund the amount paid.
In any case, the consumer also has the right to claim damages from the seller, in particular compensation for material, spare parts, labor, transfer and transportation costs of the products incurred in fulfilling the obligations the previous paragraph.
The consumer’s rights under paragraph 1 shall expire after two years from the day on which he informed the seller of the material defect.
No contractual provision may limit or exclude the Seller’s liability for material defects within the meaning of this Act.
Any provision of the contract that contradicts the preceding paragraph shall be invalid.

Withdrawal of the consumer from the contract for the items included in the set

If the consumer decides to withdraw from the contract for the items included in the set, he can request an exchange for the same set or a refund for the entire set. In the event of a material defect or damage to the item, the consumer may exchange the item from the set, but may not request a refund. When claiming warranty of the item from the set, the manufacturer’s warranty period applies.

In case of withdrawal from the contract where a bonus, discount code or promotion code has been used, these funds will be considered as a discount and will not be refunded to the user. Only the amount paid will be returned to the user’s TRR.

Communication

shop.inotherm.si will only contact the User by means of remote communication if the User does not expressly object to this and in accordance with the provisions of ZEKom-1.

* Oglasna elektronska sporočila shop.inotherm.si bodo vsebovala naslednje sestavine:
– are clearly and unambiguously identified as advertising messages,
* • der Absender von shop.inotherm.si wird deutlich sichtbar sein,
– Various campaigns, promotions and other marketing techniques are identified as such. In addition, the conditions of participation are clearly defined,
– the possibility of unsubscribing from receiving advertising messages is clearly stated,
* • shop.inotherm.si respektiert ausdrücklich den Wunsch des Nutzers, keine Werbebotschaften zu erhalten.

shop.inotherm.si advertising messages will be clearly visible and clearly separated from games and competitions.

Complaints and disputes

shop.inotherm.si complies with applicable consumer protection laws. It does its best to fulfill its duty and provide an effective complaint handling system.

Blok vsebuje nepričakovano ali neveljavno vsebino.

Poskusi obnoviti blok

shop.inotherm.si is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and cost required to settle the dispute, which is also the main obstacle for the consumer not to initiate the dispute before the court. Therefore, shop.inotherm.si shall endeavor to settle any disputes amicably.

Out-of-court settlement of consumer disputes

In accordance with the legal standards shop.inotherm.si does not recognize any provider of out-of-court settlement of consumer disputes as competent to settle a consumer dispute that a consumer may initiate under the Act on out-of-court settlement of consumer disputes.

* Shop.inotherm.si, das als Anbieter von Waren und Dienstleistungen den Online-Einkauf auf dem Gebiet der Republik Slowenien erleichtert, veröffentlicht auf seiner Website einen elektronischen Link zur Plattform zur Online-Beilegung von Verbraucherstreitigkeiten (SRPS). * Verbrauchern steht die Plattform hier zur Verfügung hier.

The aforementioned regulation originates from the Act on the Extrajudicial Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

Protection of personal data

* Das Unternehmen INOTHERM d.o.o. gewährleistet den Schutz personenbezogener Daten gemäß ZVOP-1. Durch die Registrierung, Bestellung oder Anfrage auf der Website shop.inotherm.si gestattet der Verbraucher dem Unternehmen, personenbezogene Daten zeitlich unbegrenzt zu erfassen, zu pflegen und zu verwalten, um Rechte aus dem Vertragsverhältnis und der Direktwerbung zu erfüllen bzw. auszuüben . He may at any time request in writing that the Provider permanently or temporarily cease using his personal data for the purpose of direct marketing within 15 days.

The shop.inotherm.si website is the property of INOTHERM d.o.o. All rights reserved. The distribution of information and material from websites is permitted only with the written consent of the company. The images on the website shop.inotherm.si are symbolic, as the color, shape and treatment differ due to the characteristics of the wood itself, but the intended use of the product does not change.

We reserve the right to change the Terms and Conditions without prior notice.

We wish you many pleasant and favorable purchases!